Returns & Exchanges

At Teju Masala, we strive to provide the freshest authentic spices; however, due to the perishable nature of food products, we only accept returns for items that are damaged or incorrect upon delivery. Please ensure your request is submitted within 48 hours of receiving your order to qualify for a replacement or refund.

1

Inspect Your Order

Upon delivery, please check the packaging and product seal to ensure everything is intact and matches your order confirmation.

2

Contact Support

If you receive a damaged or incorrect item, email our support team with your order number and clear photos of the product and packaging.

3

Verification Process

Our quality control team will review your claim within 2-3 business days to verify the issue and approve the return or exchange.

4

Refund or Replacement

Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing